POLICY & RULES

PowerVsteam is committed to providing a relaxing atmosphere. The following policies, guidelines and suggestions are intended to enhance everyone's experience with us.

Cancellation Policy

We have reserved time and space especially for you and require 24-hour notice of any appointment cancellation. If less than the required notice is given, we reserve the right to keep the deposit even if you do decide to reschedule on a later date. If for any reason PowerVsteam needs to reschedule or cancel an appointment, as much advance notice as possible will be given.

Tardiness Policy

Please arrive 5 minutes prior to your scheduled appointment. We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service. Clients who arrive late will be charged in full for their scheduled session, but may receive an abbreviated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time

Prices Policy

We are constantly expanding & evolving our services to bring you a unique spa experiences. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.

Gratuity Policy

Gratuity is not included in the price of service or spa packages. Customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip in the room or upon check out at the front desk with cash or credit card.

Age Policy

You must be 18 or older to make a reservation at PowerVsteam. If you are 13-17 years of age you must have your guardian call in to complete booking.